FAQ

Frequently asked questions

Burning Instructions


Trim wick to 1/4 inch prior to each use.

Burn for a minimum of 1 hour to create a even burn pool around the rim and to avoid sooting and tunnelling and get the highest level of scent throw.

Never leave candle unattended or burning for longer than 4 hours.




Custom/ Personalized orders/ Large orders:


We offer party favours for weddings, showers and for all your events.

This will include personalized label with your details, packaged in soft black velvet pouch, and a gift boxed.

Discounts are available for bulk orders.

Please contact us for more information.




Can I return or exchange my items?


We gladly accept returns and exchanges. Contact us within: 14 days of delivery Ship items back within: 30 days of delivery Buyers are responsible for return shipping costs. Please note custom or personalized orders are non-returnable unless they arrive damaged or defective. Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.




When will I receive my items?


Please allow 3–5 business days for your item to ship. Tracking information will be provided. Flat shipping rate within Canada $10. Your package will arrive within 10 business days. Flat shipping rate to USA $20. Your package will arrive within 10 business days. International shipping is available - please contact us. Minimum $100 purchase, shipping is free.





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Customer Service: Info@oudasens.com

Toronto, ON. Canada

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