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Customer Service: Info@oudasens.com

Toronto, ON. Canada

©2018 by Oud' asens. ​

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Shipping & Returns

Shipping Policy

Your candle will arrive beautifully packaged in a soft black velvet pouch.

Please allow 3–5 business days for your item to ship.

Tracking information will be provided.

 

If the candle is being purchased as a gift, please provide us with instructions.

Any customs/duties fee associated with receiving the product is your responsibility.

 

 

Flat shipping rate within Canada $10.

Your package will arrive within 5 -10 business days.

 

Flat shipping rate to USA $15.

Your package will arrive within 5 - 10 business days.

 

International shipping is available - please contact us. 

Minimum $100 purchase, shipping is free.

Return & Exchange Policy

We gladly accept returns and exchanges.

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Buyers are responsible for return shipping costs.

Please note custom or personalized orders are non-returnable unless they arrive damaged or defective.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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